Note: I have waffled on whether to share this or not. It’s certainly not something I feel proud of, however I don’t believe I should feel shame. Ultimately, I decided to share. In part because I think our story puts a face on what is happening with banks and housing, and in part because I’d like to offer hope to others who are struggling.
Grace and I experienced our own Christmas miracle this year. We will be able to stay in our house. Our home. After a year of that not being clear.
After several years of contemplating, I decided to request a mortgage modification. (A decision I now regret.) I purchased my home at the peak of the market (early 2005). Its value has decreased significantly. (I am underwater on my mortgage, but not significantly. Most of what has evaporated came from the $85,000 I put down on the house.) Meanwhile my income from selling real estate decreased even more significantly. On paper, I am exactly the person for whom the modification programs are intended.
In January, I requested a modification application from Chase and told them I wouldn’t be able to make my January payment (I have heard conflicting advice on this, but my experience with real estate clients suggests banks rarely consider modification or short sales requests if the borrower seems to be having no trouble paying the mortgage). I was told I would receive the modification application within 10 days.
It never came. Despite my repeated calls.
Instead, in early April, I was served with foreclosure documents. A Sheriff’s sale was scheduled for June (at which point I would have been less than six months behind on my mortgage.) I have heard of folks living for years without making payments. That certainly wasn’t my experience.
I gave up on the modification and immediately called Chase to set up a repayment plan. I made a large down payment to cover late charges and attorney’s fees, and was then scheduled to make double payments through October to “catch up” the loan.
All was well (note I didn’t say easy–double payments were definitely a stretch) until July. In July, Chase returned my July payment with a note stating they were unable to accept further payments on my account. No further explanation.
I learned when I called Chase that they had cancelled the repayment plan. Despite many calls and promises that I would receive a call from a supervisor (I never did), Chase never provided a reason for the cancellation. Instead they scheduled another Sheriff’s sale for September.
Incredibly frustrated and feeling utterly hopeless, I contacted the Minnesota Attorney General’s Office (they have been amazingly helpful, by the way). They agreed to take the case.
Despite letters from the Minnesota Attorney General, Chase still provided no reason for the cancelled repayment plan. What Chase did provide was the modification application they had promised in January–only seven months later than they promised. I completed it and sent in all of the financial documentation requested. After waiting several more months, Chase declined the modification and scheduled yet another Sheriff’s sale for December 30.
At this point I decided it might make sense to give up the house–it certainly would be easier than to continue trying to work with Chase. My real estate income continued to decline and, while the amount of income was still livable, the unpredictability was incredibly stressful. Renting somewhere less expensive could relieve a lot of stress.
I sat Grace down and told her we would likely have to move. I assured her we would stay in the neighborhood and look for a single family home or duplex to rent. I told her everything would be okay. Our house was just a house. Our family didn’t depend on where we live and I would find a place that would allow us to bring our pets. Despite my best attempts, she wasn’t really buying it–nor was I.
I really didn’t want to give up our house. Yes, the house is now worth less than I owe, but it is our home. We are comfortable here, our pets are comfortable here, and moving isn’t going to bring back the lost equity. (And, while I could rent for less than my house payment I couldn’t rent for a lot less.) During all of this–in large because of all of this–I had also decided to pursue full-time employment. The jobs for which I was being considered would comfortably allow me to afford the house.
In a last ditch effort, I contacted US Congressman Keith Ellison’s office in November. They agreed to work with the Attorney General’s Office on the case. Finally, after months of being asked by me and the Attorney General’s Office, Chase provided a reason for canceling the repayment plan. According to Chase, I had made the initial down payment late. This wasn’t true and I was easily able to prove it by sending them a copy of the cancelled check. Chase had stamped the front of the “late” payment check ”received” two days before it was due.
With this information (and lots of follow up from Congressman Ellison’s and the Attorney General’s offices), Chase cancelled the December Sheriff’s sale. It took another full month for Chase to come up with a solution.
On Friday, the day before Christmas Eve, I received documents from Chase. They have put me on a trial payment plan. As long as I make my regular payments on-time for three months, they will reinstate the loan and add what is owed for much of 2011 to the principal of the loan. (I am hoping they will waive all late charges and attorney’s fees since July, but that might be too much to ask for.)
For us, after a year of unknown and no answers, this is a Christmas miracle. We can again consider our house our home.
I understand the Occupy Wall Street movement’s frustrations. I understand first hand how incredibly difficult it can be to work with large banks. How hopeless it feels when you can’t get information despite numerous requests. And, I have witnessed what seems to be the banks’ interpretation of “too big to fail.” Chase seems to believe that means they are to big to be held accountable–to individual customers and even to government agencies.
I was never looking for a bailout. I was simply looking for a way to make it easier for us to stay in our home–something that I believe benefits not only us, but also Chase, our neighbors, the housing market and even the greater economy.
Merry Christmas! This one is especially sweet for Grace and me.